Refund policy

Last updated 2 November 2026

We want this to be simple and fair. If something here does not fit your situation, email [CONTACT EMAIL].

Cancelling

You can cancel your subscription any time from your account page. You keep access until the end of the month you have paid for, and you are not charged again. Cancelling does not refund the current month.

When we refund

• Your first payment: if DinoMap does not work for you, email us within 7 days of your first subscription payment and we will refund it in full. This applies once per person.
• Billing mistakes: if you were charged twice, charged after cancelling, or charged the wrong amount, we refund the mistake in full.
• Long outages: if DinoMap is down for most of a month you paid for, we will refund or credit that month on request.

Renewals are otherwise not refunded, including months you did not use. We do not refund part-months.

The day pass

The day pass is free, so there is nothing to refund.

Bans

If your account is banned for breaking our terms, your subscription is cancelled straight away so you are not charged again, and the current month is not refunded.

How to ask

Email [CONTACT EMAIL] from anywhere, with your Discord username and the date of the charge. Approved refunds go back to your original payment method through Stripe and usually arrive within 5 to 10 business days.

Please contact us before opening a dispute with your bank. A chargeback may lead us to suspend the account while it is resolved.

Your legal rights

This policy does not take away any rights you have under consumer law where you live. In the UK and EU, you agree when subscribing that access starts straight away, which ends the 14-day withdrawal period for digital services once you start using DinoMap; the 7-day first-payment refund above still applies.